Contact promptly
Call or send a message as soon as the concern appears. Delays can make plant and delivery conditions harder to evaluate.
Customer care
Because plants and bulk materials are time-sensitive, contact the team promptly so the situation can be reviewed fairly.
A fair review starts quickly
Plants and landscape materials are perishable and site-dependent. Prompt details give the team the best chance to understand the issue and offer an appropriate next step.
Call or send a message as soon as the concern appears. Delays can make plant and delivery conditions harder to evaluate.
Include the receipt or order name, photos of the full plant or material, close-ups, planting date and care details.
The team will confirm whether a return, care recommendation, replacement, credit or another response is appropriate.
Important distinctions